Legal Information
Privacy Policy
Last updated: December 18, 2025. Your privacy is important to us. This policy explains how we handle your information.
1. Information We Collect
- Personal Identification Information: Name, email address, phone number, and physical address when you book a service.
- Payment Information: Payment details processed securely through our partners (Paystack/Flutterwave). We do not store full card details.
- Usage Data: Information on how you use our website and app to improve our services.
- Location Data: To connect you with the nearest available cleaners in Ilorin and other service areas.
2. How We Use Your Information
- To provide and maintain our cleaning services.
- To notify you about changes to our services or your bookings.
- To provide customer support and gather feedback.
- To detect, prevent, and address technical issues or fraudulent activities.
- To send you promotional materials (only if you've opted in).
3. Data Protection & Security
- We implement industry-standard security measures to protect your personal data.
- All sensitive information is encrypted during transmission using SSL technology.
- Access to personal data is restricted to authorized employees and verified cleaners on a need-to-know basis.
- We regularly review our security practices to ensure the highest level of protection.
4. Sharing Your Information
- We share necessary details (name, address, phone number) with your assigned cleaner to facilitate the service.
- We do not sell or rent your personal information to third parties for marketing purposes.
- We may disclose information if required by law or to protect the safety of our users.
Have Questions?
If you have any questions about this Privacy Policy, please contact us at:
privacy@boltsclean.ng