Legal Information

Privacy Policy

Last updated: December 18, 2025. Your privacy is important to us. This policy explains how we handle your information.

1. Information We Collect

Personal Identification Information: Name, email address, phone number, and physical address when you book a service.
Payment Information: Payment details processed securely through our partners (Paystack/Flutterwave). We do not store full card details.
Usage Data: Information on how you use our website and app to improve our services.
Location Data: To connect you with the nearest available cleaners in Ilorin and other service areas.

2. How We Use Your Information

To provide and maintain our cleaning services.
To notify you about changes to our services or your bookings.
To provide customer support and gather feedback.
To detect, prevent, and address technical issues or fraudulent activities.
To send you promotional materials (only if you've opted in).

3. Data Protection & Security

We implement industry-standard security measures to protect your personal data.
All sensitive information is encrypted during transmission using SSL technology.
Access to personal data is restricted to authorized employees and verified cleaners on a need-to-know basis.
We regularly review our security practices to ensure the highest level of protection.

4. Sharing Your Information

We share necessary details (name, address, phone number) with your assigned cleaner to facilitate the service.
We do not sell or rent your personal information to third parties for marketing purposes.
We may disclose information if required by law or to protect the safety of our users.

Have Questions?

If you have any questions about this Privacy Policy, please contact us at:

privacy@boltsclean.ng